The news this week has been slightly concerning when it comes to ensuring the safety of our security officers. Unfortunately, being involved with the general public, whether that’s at an event, as a door supervisor or as part of a mobile patrol, security officers can be the target of antisocial behaviour.
This week saw the jailing of a man who attacked a hospital security guard at Burton’s Queen’s Hospital in Derby. This happened on 1st March, and as well as injuring the security officer, he also damaged a wall. He’s been given a 12-week sentence, and Duncan Bedford, executive managing director for the Burton site at the University Hospital of Derby and Burton, said: "Our staff dedicate their lives to helping people and deserve to be treated with respect. We take a zero-tolerance approach and report all incidents of abuse or aggression.”
This week has seen a second new story too involving the assault of a security guard, this time in Westquay. Here a security officer was robbed in a car park, where police have reported than his mobile phone and personal items were stolen, as well as receiving minor injuries. A spokesperson for Westquay, said: "The safety and security of our shoppers and colleagues is always our top priority.”
Both of these incidents are deeply upsetting and highlight the importance of keeping our security officers safe when they’re on shift. The nature of the role is to reduce the risk of crime, and as such, our security officers are often most needed during antisocial hours in perhaps remote locations – such as industrial sites and construction sites during the night. This can make them more vulnerable to antisocial behaviour and makes it even more important for us to take measures that aim to keep them safe.
How do we keep our security officers safe?
1. Training in security and personal safety
Training involves not only how to keep your business safe, but also how to keep themselves safe. This is something we take incredibly seriously and involves de-escalation techniques to calm a situation down before it becomes volatile. Knowing how to quickly recognise a situation like this and dissolve it effectively is a tricky skill, but one we know can make a huge difference. Our new security officers benefit from the training given by those who are more experienced in the role, as it gives a unique insight into potential situations and techniques that are proven to work.
2. Security specific technology
All of our security officers are fitted with body cameras as standard, and this captures what’s happening right there and then on every single shift. Not only does this help in recording incidents that occur, but they act as an incredible deterrent to crime, therefore keeping our security officers safe. We also have remote management tools such as Deputy, where our security officers can have direct access to the head office whenever they’re on shift, helping to prioritise their welfare.
For more information on how we can work with you to provide a quality service at your business, please don’t hesitate to get in touch with a member of our team. We look forward to hearing from you.
Alternatively, if you’re looking to further your career within the security industry, please check the careers section on our website or email us an up to date copy of your C.V. We are currently recruiting across the country, so we look forward to receiving your application and, hopefully, inviting you for interview.
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