We never subcontract our staff, as we believe we’d lose the close relationship we have with the people in our team. We therefore take hiring new security officers extremely seriously, as the nature of the role requires remote working. This means we are putting our trust into our security guards to represent Carter Solutions and Services and maintain our exceptional reputation.
One thing we require upon application is a valid SIA license as this demonstrates a strong basic knowledge of what is expected. The qualification is the first step in a career in security and covers a vast array of modules, summarised below -
Common Security Industry Knowledge
- Awareness of the Law in the Private Security Industry
- Health and Safety for the Private Security Operative
- Fire Safety Awareness
- Emergency Procedures
- The Private Security Industry
- Communication Skills and Customer Care
This part of the training covers all of the basics. The first section is critical – to have an awareness of the law in the private security industry. This ensures that security officers know exactly what they’re able to do to diffuse a situation, and exactly when it’s time to call the police. The final section covers communication. Having strong written and verbal communication skills ensures that security officers are able to build strong and trusting relationships with the client. Exceptional customer care is essential, as we’re providing a service and therefore security officers need to always remain professional and approachable.
Security Guarding Specialist Knowledge
- Introduction to the Roles and Responsibilities of Security Officers
- Access and Egress Control
- Technology and Systems in the Security Environment
- The Security Officer and The Law
- Communicating, Reporting and Record Keeping
This next module is much more job specific. It covers specific aspects of the role, from patrolling to the technology they would be expected to be competent using. Whilst contracts will differ depending on the needs of the client, it’s important for all security personnel to have a basic understanding of what the role involves.
- Avoiding Conflict and Reducing Personal Risk
- Defusing Conflict
- Resolving and Learning from Conflict
- Application of Communication Skills and Conflict Management for Security Guarding and Close Protection
Finally, we come to conflict management, and this is as much about diffusing a situation to keeping both the security officers and other individuals safe from harm. Communication plays such a huge part in this, and it’s important for security officers to demonstrate empathy, as well as confidence in their own ability to resolve a potentially volatile situation.
For more information on how we can provide a quality security service at your business, please don’t hesitate to get in touch.
Alternatively, if you’re looking to further your career within the security industry, and you think you have what it take to be part of the CSS Ltd team, please check the careers section on our website. We look forward to hearing from you.
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