The top 5 personality traits necessary for a quality security officer

Being a security officer is much more than operating on a mobile patrol or standing on the door of a licensed gaming venue or club. It requires the individual to have a specific set of personality traits, traits that see them excel in the role. We’re hugely proud of every single member of the CSS Ltd security guard team, so much so that we concentrate on employee appreciation and recognition. It means a lot to us to reward the hard work of our staff, and we’re pleased to say that everyone possesses the traits listed below.

1.Trustworthiness

One of our services is a key holding service and alarm response service. This requires our team to be responsible for the keys to your business premises, and to be the first to respond should an alarm sound at your property. As our client, you’d be putting your trust in us to react quickly and professionally – it’s the job after all. But trustworthiness goes so much deeper than this. The nature of the work is that our security guards work remotely. They are responsible for their timekeeping, reporting and day to day – or indeed a night to night – running of the shift. This requires a great deal of trustworthiness.

2.Respect

Our security officers respect each other, our clients, members of the public, and more importantly, they respect the confines of the law. Operating with respect at all times enables them to be able to handle a situation professionally and plays a huge part in de-escalation training.

3.Confidence

Unfortunately, our security officers can be victims of abuse from drunken members of the public or those trying to gain unauthorised access to a property. It’s a sad fact that some people just don’t respect authority. This requires our security officers to be confident and resilient.

4.Fairness

There’s a big difference between self-defence and picking a fight, and a big difference between trespassers and accidentally finding yourself on private property. Our security officers understand what’s fair, what people’s motives are, and how to act fairly and appropriately in any given situation.

5.Competence

The final point comes down to training. All of our security officers hold a SIA license, and all of them undergo specific training in our purpose built training facility in Wisbech. Training is often tailored to the individual and their specific contracts, but we’re always on hand to support our security guards in whatever training they feel would be helpful in competently undertaking their role.

For more information on how we can provide a quality security service at your business, please don’t hesitate to get in touch.

Alternatively, if you’re looking to further your career within the security industry, and you think you have what it take to be part of the CSS Ltd team, please check the careers section on our website. We look forward to hearing from you.

Follow us on Linkedin

Follow us on twitter

Follow us on Facebook

Follow us on Google+

Subscribe to our Youtube

Emma Evans

more from CSS

Use the carousel to browse recent blog posts and testimonials.

  • Blog Post

    What do we look for in a quality security officer?

    Having strong principles and knowing the difference between right and wrong is one of the key things we look for when recruiting for security officers. De-escalation training is difficult, there’s no doubt about it. Knowing how to handle a situation and having a clear moral compass in the face of adversity is a very difficult skill, and often something that can’t be taught. We consistently rely on our security officers to make the right call and to know their limits, knowing when the right time is to call for the local authorities, for example.

  • Blog Post

    The surprising benefits of being a security officer.

    When it comes to a career in security, there’s perhaps a few aspects of the job that might be a l

  • Blog Post

    Is your business at risk of authorised access from criminals?

    One of the most common problems with security that we hear about time and time again is with unau

  • Blog Post

    Should you out-source your security or hire in-house?

    Making a decision about the security of your company is a difficult one. It should never be rushed, with all aspects carefully considered. Your location, individual needs and budget will all play a factor, and one question we get asked time and time again is should you hire in-house or contract a security provider instead? Whilst in many industries, it makes sense to hire in house, for security, the opposite applies, and here’s why.

  • Blog Post

    Remember, remember your security agenda…

    I think it’s fair to say that winter has arrived. It’s cold, it’s dark and with Halloween now been and gone we’re left with Bonfire Night and then the countdown to Christmas begins. Winter is arguably the most vulnerable time for your business when it comes to security as the nights are longer, and it’s much more likely for sites to be unattended and quieter. After all, no one likes to be out and about when it’s freezing cold and wet outside! This makes businesses much more vulnerable, so it’s hugely important to consider your security agenda at this time of year.

  • Blog Post

    Four ways to choose your security provider

    Choosing your security provider could be a stressful time with a lot of unknowns. The last thing you want to do is to make your business more vulnerable by not choosing the right company! We’ve put together four ways to ensure the security provider you opt for is reliable, effective and efficient.

  • Blog Post

    Keeping Santa safe with onsite security

    Yes, that’s right, we’re already talking about Christmas! Whilst we do love the festivities, we do acknowledge for many of you it’s far too soon to be talking about Santa Claus, but for those who will be putting on Christmas events, the marketing for it would have no doubt already begun.

  • Blog Post

    Three key benefits of undercover security operatives

    Uniformed security officers provide an excellent deterrent to crime. They demonstrate to potential criminals that you take the security of your business seriously and therefore make you a difficult target. However, there are plenty of excellent benefits to going undercover too.

  • Blog Post

    Four reasons to choose Carter Solutions & Services Limited as your retail security provider

    Retail security requires a specific set of skills that only an established security firm understands. Whilst everyone thinks they understand what retail security involves, there’s a lot more than what meets the eye. We’ve put together four key aspects of retail security to help you navigate the tricky field of this security sector.

  • Blog Post

    Be ‘Security-Savvy’ with Carter Solutions and Services Limited

    There are a number of things you can do to be proactive with the security of your business.

  • Blog Post

    What do mobile patrols ensure?

    Our manned guarding and mobile patrol services are arguably the most effective when it comes to preventing crime at your place of business. Whilst manned guarding is excellent, mobile patrols allow security officers to better protect the site, as they can identify potential threats, report them ahead of time, and actively be able to handle any situation that comes their way. We’ve put together five clear ways that a mobile patrol can enhance your security presence.

  • Blog Post

    Maintain a reputation of excellence, and do so via excellent security officers

    Imagine arriving to work to find smashed windows, kicked in doors and various items stolen. Or worse, imaging arriving into work to find your security codes have been hacked and valuable information has been taken. This could be staff details, details about your finances, or details about your clients. This leaves your company exposed and extremely vulnerable. Whilst you may have ‘saved’ money by not investing in a quality security provider, you now have to pay for damages and recovering information.

    What’s worse, is will you ever be able to make up for the cost to your reputation. Will your staff, clients or customers trust you again? This is a financial implication that many business owners overlook, yet arguably it the most important factor when it comes to security. Prevention is always better than a cure, and this is especially the case when it comes it preventative security measures.

  • Blog Post

    Is your industrial site secure?

    Industrial sites tend to be away from residential areas, and they’re known for having expensive machinery inside often poorly protected buildings. It’s often the case that industrial sites utilise shift working patterns too. This makes it difficult to keep the building secure, as so many people regularly come and go, making it tricky to keep an eye on unauthorised personnel gaining access to restricted areas. This makes it particularly important to assess your security needs and hire an experienced security provider that understands your specific requirements.

  • Blog Post

    The importance of corporate security

    Theft is one of the most common types of a security breach in the corporate world. Alongside accounting fraud and corruption, corporate security inflicts far more damage on society than all of street crime combined. This highlights the necessity for private security firms like Carter Solutions and Services Limited to provide a professional and reliable service to prevent and manage crime at your business.

  • Blog Post

    Why is a SIA license important?

    Every single one of our security officers holds a SIA license, and we never subcontract staff. These two factors combined ensures the service you’re receiving from our security officers is of the highest quality. But what exactly is an SIA license, and why is it so important?

  • Blog Post

    Security officers granted additional powers to tackle crime

    Crime happens everywhere. Whilst Carter Solutions and Services Limited focus on commercial security at your place of work, the truth is that crime isn’t exclusive to business premises. For example, our door supervisors know this only too well, as being responsible for the security at licensed gaming venues, as well as nightclubs, gives them an insight into what goes on in the early hours of the morning of a town centre. This often requires our team to step in to diffuse situations, operating within the confines of the law as dictated by SIA licensing standards, before calling the local authorities.

  • Blog Post

    Security at gigs and other music venues

    For many, the summer means attending festivals and gigs, but these events happen all year round and if you have a setting with great acoustics, it’s likely you’ll have bands playing almost every weekend! Whilst this is a great way to attract people to your venue, you need to consider security, not just for your headliner, but for your paying guests too.

     

  • Blog Post

    Our two award winners for this quarter are…

    We’ve changed the way we recognise and reward our staff, making our monthly awards quarterly instead. We have also increased the prize to a £150 Amazon voucher, and each quarter we choose two winners!

  • Blog Post

    Proud to support The Purfleet Trust

    Homelessness is something that could happen to everyone, at any time. One minute you could have the keys to your own home, and the next you could be looking for a doorway to sleep in – alone and lonely. Homelessness is a national issue, it is a terrifying situation that far too many people find themselves in, and it’s charities like The Purfleet Trust that help to support these vulnerable individuals in their time of need.

    Thank you to Your local Paper for the fantastic images
  • Blog Post

    8 tips on security from an ex-burglar

    This morning presenters Ruth and Eamonn Holmes recently interviewed ex-burglar Michael Fraser, asking for his tips on how to protect your home. As a security provider, we found it incredibly interesting to see it from a completely opposite point of view! Whilst we focus on corporate security for much larger premises’ than a house, much of the advice given by Michael Fraser can be used at your offices too.