Customer service and manned guarding

We’ve said it before and we’ll say it again, we never subcontract our security guards and every security officer with Carter Solutions and Services Limited has a valid SIA license. This is so we can invest in our staff, know that we can trust them with our clients and it also ensures that we can understand individual strengths and work on improving any weaknesses within our team. We understand this is a more expensive route than subcontracting security staff, but it means we can continue to maintain the high levels of quality security that we are known for.

It goes much deeper than training though. Working in the security sector means working directly with clients and the general public – it’s a customer facing role. This means there are 4 key sectors that require attention: communication, appearance, knowledge and confidence.


From diffusing a potential volatile argument to instructing event goers where the closest exist is, our security officers have to demonstrate exceptional communication skills in order to be successful in their role. Communication also plays a huge part in the reports our security officers complete at the end of every shift, something we take incredibly seriously.


All of our security officers have a uniform. Whilst it’s important to set the right impression with an appropriate uniform, it’s also important to have the correct equipment. This includes body cameras, boots and waterproof clothing – for those that work outside! It also means that our security officers are easily recognisable. This allows members of the public, event attendees, officer workers – anyone – to approach one of our security officers and ask for help or report an incident. It also means that potential thieves recognise there’s a security presence on site, making something as simple as a uniform and excellent deterrent to crime.


Having the right knowledge is more than just adequate training and holding an SIA license. It’s knowing how to operate within the confines of the law. It’s understanding the needs of the client and it's being an expert in their field. We have nearly 30 years of experience in the security industry – that equates to a lot of knowledge!


When we talk about confidence, we mean being confident in what the role of a security officer entails. We mean being confident that we can provide an exceptional security service and confidence that we can maintain our exceptional reputation. Confidence is an essential part of any job, and security officers are no exception.


For more information on how we can provide quality security and exceptional customer service at your business, please don’t hesitate to get in touch.

Alternatively, if you’re looking to further your career within the security industry, and you think you have what it take to be part of the CSS Ltd team, please check the careers section on our website. We look forward to hearing from you.


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Emma Evans

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